FAQ's

Contact Information

Can I call or e-mail for additional help?

Car Rates

Are taxes included in my rate?

Can I use a Debit Card for payment of my car rental?

How do I search for a rental car at an airport?

How do I search for a rental-car location that is not at the airport?

How do I rent a car at one location and return it to another (one-way rental)?

How do I indicate noon as the pick-up time?

How do I indicate midnight as the pick-up time?

Can I request special equipment on a rental car?

Is there an additional charge for more than one driver?

What are the age requirements for renting?

Is there a surcharge for underage drivers?

Is a credit card required to reserve my car?

What qualifies as a weekend rental?

What qualifies as a weekly rental?

I have a discount coupon, how do I apply it to my reservation?

Car Cancellations / Changes

How do I cancel my on-line reservation?

How do I make changes to my existing reservation?

License Regulations

What is an International Driving Permit (IDP)?

How do I obtain an International Driving Permit?

What are the benefits of renting a car with Hertz?

Insurance

Do I need to purchase rental car insurance?